Welcome to the Airlines Policy Hub [email protected]

Have you planned a trip with Volaris and want to cancel it now? However, questions like "Will I get a refund for my flight tickets?" wandering into your mind. With an understanding of Volaris cancellation policy you will find all the answers. Looking at the possible circumstances that can happen, Volaris Airlines offers booking and cancellation flexibility to its passengers.

Therefore, you can easily cancel a flight and get the full or partial refund or flight credit for that. However, first you should meet the requirements of the airline. It's not just you; there are times when the airline can cancel your flight. But airlines compensate you for that. So, if you are stuck in the same situation, then the article below will guide you on the cancellation process, fee, and refund associated with it.

What is Volaris Cancellation Policy?

Volaris Airlines has important guidelines that all passengers should know before canceling a flight. Check out the points below to learn about them:

Volaris 24-Hour Cancellation Policy: It is an effective rule that helps passengers get a full refund. Under this, if a passenger cancels its flight in 24 hours of ticket, then the airline will return the full value of the ticket. However, there must be seven days in departure for international flights and 24 hours for domestic flights.

No-Show Cancellation Policy: The airline cancels the flight ticket and all other subsequent flight tickets when you neither cancel the flight nor report at the airport. Also, the airline will not refund any amount.

Flight Cancellation Rules Because of Delay: If any of your flight is cancelled, delayed or you are unable to catch a connecting flight because of delay, then the airline gives you a seat in another flight. However, it depends on the availability.

Other Policies

  • Volaris Airlines allows you to cancel your domestic flight ticket till 3 hours prior to flight departure. For that, call Volaris call center at a phone number dedicated for your region. 

  • The airline will not refund any amount when you revoke a flight after completing check-in for any of the flights in a reservation.

Can I Cancel a Flight on Volaris Beyond 24 hours?

Yes. You can revoke a flight on Volaris after 24 hours of ticket booking. For that, you should contact Volaris Call Centre at least 3 hours before domestic flight departure. Apart from that, at least seven days should be there in the international flight departure to get a refund. Also, you must not complete the check-in online or at the airport.

How to Cancel a Flight Ticket on Volaris?

Volaris Airlines gives you online and offline ways to cancel your flight ticket. Therefore, you can either visit its website or call its representative. If you want to understand the process in detail, then go through the information below:

Online Process

  • Go to Volaris Airlines website.
  • Visit the "My Trips" section.
  • Further, enter the login details, such as reservation code and last name.
  • Choose a flight that you want to cancel.
  • Next, tap on the "Cancel Flight" button.
  • You will get a notification for flight cancellation on your registered number or email.

Offline Process 

Volaris Airlines has a dedicated call center to help passengers with flight cancellations. Therefore, you can dial +52 (55) 1102 8000 in Mexico or +1 855 VOLARIS (8652747) in the US.

  • Further, an IVR process will start.
  • Listen to the IVR commands and choose the prompts.
  • Press a key to connect with a representative.
  • Then, share your concern for flight cancellation.
  • The agent will explain the cancellation rules to you in detail.
  • Next, provide the information that the agent asks you.
  • Accordingly, the airline may or may not demand a fee.
  • Complete the process and get the notification on the number or email.

Does Volaris Allow Refunds for Cancellation?

Yes. While cancelling a ticket, questions like "Can I cancel volaris ticket and get a refund?" are inevitable to come into your mind. The answer is yes; Volaris Airlines does offer a refund if you meet certain conditions:

  • Volaris Airlines gives full refund for cancelling a ticket in 24 hours of itinerary reservation. 
  • The airline will not provide a refund if you have completed the check-in by any means online or at the airport.
  • Also, to get the refund, make sure that at least seven days should be there in your international flight departure and 24 hours in domestic one.  
  • Provide the correct details like govt ID number, bank account details, and other documents for refund.
  • The airline refunds the amount to the actual source of payment. 
  • If you have reserved a ticket from a travel agency, then contact them only for the refund. 
  • Similarly, if you want to use the subsequent flight ticket in your booking, then contact the airline to protect your right to board. You need to do it within 24 hours before flight. In this case, the airline will not provide a refund for unflown flight.

How Much Does it Cost If I Cancel Volaris Flight?

Volaris charges a cancellation fee when you cancel a ticket after 24 hours of reservation. 

The fee can change with the fare type, flight route and point of cancellation. Before you proceed with the cancellation process, check the latest fee from the airline official website.

Fare Type

Cancellation Fee

Basic Economy

Cancellation not available (non refundable)

Regular Economy

Between $75 and $100


Between $150 and $400

For correct information and to understand Volaris flight cancellation policy applicable on a reservation, check your ticket. You can also go to the airline website or connect with its agent directly.

What if Volaris Cancel a Ticket?

Volaris makes every effort to minimize the inconvenience caused by flight cancellations for several reasons. As a result, the airline provides the following facilities to its passengers:

  • The airline shifts the reservation to another flight on the same day or the next day. 
  • Also, Volaris provides a stay facility to passengers who do not reside near the airport and flight is available for the next day. 

Please note that Volaris does not offer above services when reason behind cancellation is any of the following:

  • Bad weather conditions.
  • Air traffic control issues.
  • Circumstances that are not in airline control.

The airline always tries to intimate you by using the information that you provide while booking your flight ticket if there is a chance of cancellation.


With an understanding of the above Volaris Airlines cancellation policy, you can easily cancel your flight ticket. The above article guides you about the right time to cancel your flight when you need a full refund. Therefore, follow the process on the airline website or contact Volaris call centre.

Learn More

Frequently Asked Questions - FAQs

Can I cancel my Volaris flight and get a refund?

Yes. You can cancel a Volaris flight in 24 hours of reservation and receive a full refund. Seven days should be there for international flights and 24 hours for domestic flights. After that, the airline may deduct the cancellation fee from the refund amount.

Can I claim a refund when I cancel a flight?

Yes. You can claim a refund when you cancel a ticket within 24 hours of reservation or anytime 3 hours before flight departure. Provided you have not completed the check in yet for any of the flight in your booking.

How much does Volaris charge to cancel?

Volaris does not take a fee for cancellations made within 24 hours of itinerary booking. After that, you may need to pay a fee that differs with flight route, fare type and timing of cancellation.
Airlinepolicy.com is a third-party website that provides the details about the various Policies of the Airlines. Know, We are not affiliated with any airlines or other OTAs. By using our website, ensure that we are not answerable for any loss or damage incurred by contacting us. If you want to get any further details on our Privacy Policy or Disclaimer, Feel Free to contact us.