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How Do I Cancel My Viva Aerobus Flight?

VivaAerobus understands the uncertainty of our lives. It anounces a VivaAerobus cancellation policy to assist passengers in such situations. This policy allows them to cancel their flights. The airline only permits refunds for flights bought within 24 hours of reservation. You may have to implement the rules of this policy. 

You can revoke a reservation at the time you face an emergency situation and can not travel. One can get a complete refund when the passenger cancels the flight within twenty four hours of purchase. Passengers will get money back for a revoked reservation after the risk-free period. This blog covers the process/ fee/ and other information about the cancellation policy.

How to Cancel a VivaAerobus Flight? 

Travelers have multiple options to cancel their flights such as online/ offline/ or at the airport. Move ahead and learn the steps for Vivaaerobus to cancel a flight online and make an easy cancellation from the comfort of your home.

Flight Cancellation Online 

  • Visit the official website of VivaAerobus Airlines. 
  • Click on the My Flight tab. 
  • Enter the booking number and the surname of the passenger. 
  • Choose the flight you wish to cancel. 
  • Click on the Cancel tab to move ahead. 
  • At last, you will get confirmation about your flight cancellation. 

Flight Cancellation Offline

Passengers who are unable to cancel their flight through an online method. Do not worry! They can contact the airline directly to cancel their flight. Look at the below steps for the same. 

  • Dial VivaAerobus cancel flight phone number at +1-860-516-6375. 
  • Follow the IVR steps on the call. 
  • Choose the right key to connect your call. 
  • Request an agent to cancel your flight.
  • Provide the required flight details and the reason for cancellation to the agents.
  • The agent will cancel your flight within a short time. 
  • Finally, you will acquire a confirmation email or text from the airline. 

Flight Cancellation At The Airport 

Passengers can also visit the airport to cancel a flight. They have to share the ticket information with the available agent and request to revoke their flight. He will cancel your flight as per your request and ask you about the refund request. You can claim your refund when you are eligible. One will get a confirmation in their email once the agent submits your flight cancellation request.

Note: A companion/ friend/ or relative can give a notice within 24 hours after the event occurred when the ticket holder cannot cancel it themselves.

Guidelines for Viva Aerobus Cancellation Policy

Travelers have to follow some rules set down by the airline for the United flight cancellation. The flight cancel policy of the airline depends on whether the cancellation is voluntary/involuntary. 

Voluntary Flight Cancellations

  • You will get a complete refund when you cancel your VivaAerobus reservation at least 4 hours before the departure of the airline within 24 hours of the transaction. 
  • Travelers will not get a complete refund for a canceled reservation after 24 hours. 
  • You might still be eligible for a refund when you paid the TUA at the time of reservation. 
  • A person has up to 30 natural days for a canceled flight to request a refund of the TUA.

Involuntary Flight Cancellations 

Passengers can choose from the following options in the event when VivaAerobus cancels your trip.

  • Reimbursement of the ticket price that represents the portion of the trip that was not used.
  • The payment is equal to either 25% of the total ticket price. The fraction that represents the segment of the trip that was not used.
  • You can switch to the upcoming flight that is available.

VivaAerobus Flight Cancellation Policy For 24 Hours

A 24-hour cancellation policy is available for all domestic and international flights on VivaAerobus. It says that you will get a complete amount when you cancel a reservation within twenty four hours of purchase. It is at least 4 hours prior to the flight departure. 

VivaAerobus allows cancellations free of charge when you request it within a day of the purchase of your ticket. It should be within 7 days prior to the take-off. Only those cancellations are made within 24 hours as per the generation of the reservation. It must be at least hours before the flight takes off.

VivaAerobus Flight Cancellation Fee

The airline does not permit cancellations after a ticket is confirm as per the VivaAerobus flight cancellation policy. One can make a request for VivaAerobus flight revocation that can only complete by travelers through their current reservation. The exchange penalty summary for the time approach to the planned departure is as follows:

For Domestic Flight

VivaAerobús Reissue Fees




Flight Changes (Flight departs more than 24hrs)

80 USD

90 USD

150 USD

Flight Changes (Flight departs less than 24hrs/ up to 4 hours prior to the departure)

110 USD

120 USD

200 USD

For International Flight 

VivaAerobús Reissue Fees




Flight Changes (Flight departs more than 24hrs)

45-54 USD

45 USD

50 USD

Flight Changes (Flight departs less than 24hrs/up to 4 hours prior to the flight departure)

62-75 USD

62 USD

67 USD

What is the VivaAerobus Refund Policy? 

There is an easy refund policy with VivaAerobus. The below are the main points of the VivaAerobus refund policy: 

  • Any passenger may cancel and get a refund within 24 hours of purchase. 
  • It is possible when the ticket was bought seven days in advance of the departure time.
  • The request for cancellation must submit no later than four hours before the take-off time. 
  • Your best bet might be to switch to another airline at no cost and pay the difference in fare. You can do it when the 24-hour window for free cancellation. 
  • The refunds have passed, but you still cannot get your money back.
  • The refunds will be provided in the original payment method.
  • Promotional and zero-fare tickets are non-refundable and once cannot cancel it.
  • One can only ask for a refund/ cancel a flight over the phone. You cannot do it online.

Can you cancel a Viva Air flight?

Yes. You can indeed cancel a flight with Viva Air. There may be differences in the procedure for canceling a Viva Air journey based on your ticket type and the restrictions by the airline. A person may voluntarily claim a refund for the ticket payment provided that you can request it within 24 hours after the confirmation of the reservation.

The other passengers might be subject to changes to the cancellation costs while some tickets might be refundable. You can use some actions to cancel a Viva Air flight such as one can Visit the official Viva Air website and sign into their account.

In Conclusion! 

It is easy to cancel a flight with VivaAerobus. Passengers can pick any option to cancel their flight. It is good to read the terms and conditions for the VivaAerobus cancellation policy. You can only get a refund for your flight when you will buy it within 24 hours of booking. Contact the airline experts directly to clear any doubts you have.

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