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Sometimes, a passenger may wish to cancel your travel plans due to various reasons beyond their control. Cancellations/refunds are allowed on the official Japan Airlines website until 3 hours before departure time. You can cancel your flight within 24 hours from the scheduled departure. In this blog learn about Japan Airlines' cancellation policy, including reasons for cancellation, procedures, refund eligibility, and FAQs. Stay and continue with us !

Highlights of Japan Airlines Cancellation Policy

Read carefully and study all of its rules to fully benefit from Japan Airlines cancellation policy listed below:

  • Passengers will be responsible for paying the cancellation fees only when they decide to cancel their flight due to personal reasons.
  • Once the flight is taken off then you will not get reimbursement when you try to cancel the flight.
  • You have to pay a penalty  only when you cancel a flight within two days of the scheduled departure time.
  • However, there is no penalty when you want to cancel your flight because a member of your family has passed away.
  • Fliers are only permitted to submit a claim request in cases where the circumstances are real.
  • Reward and basic fare tickets are not covered by cancellation under JAL's cancellation policy.
  • Flight tickets can be canceled for free within one week and sixty days of the departure date & domestic flights may be canceled up to seven days prior to the scheduled departure.

Does JAL have a 24-hour cancellation policy?

Yes As per JAL 24 hours cancellation policy you have to cancel the flight ticket free of cost within 24 hours from the booking time. However, your flight must be booked up to 7 days before the departure. 

Note: Please cancel your existing award ticket to make changes and then book a new ticket for your desired itinerary. One can cancel their flights and get a full refund subject to the administrative fees/ the fare differences in most cases.

How to Cancel Japan Airlines Flight Tickets?

To cancel flight tickets JAL offers multiple ways such as online and offline. Below are listed online methods to cancel a flight:

Cancel JAL Reservation Online 

  • First, visit the official website of Japan Airlines. 
  • Select the Manage Booking tab. 
  • You have three options further. 
  • Choose the Manage Flight Reservations option. 
  • Enter the required details, such as booking number and name of the passenger. 
  • Choose the Reservation Details options. 
  • Here, select the booking you wish to cancel. 
  • Press the Cancel button. 
  • You must pay the Japan Airlines cancellation fee to confirm your cancellation. 
  • Finally, you will receive the confirmation text or email.

Cancel JAL Reservation Via Customer Service 

The easy and quick way to revoke your flight reservation is to get in touch with the JAL customer service on the call. You can get the JAL flight cancellation phone number 1-860-516-6375 from its official website. 

Follow the steps to locate the contact number of the airline. 

  • Navigate to the official website of Japan Airlines
  • Click on the Contact Us tab on the Support tab. 
  • Here, you will get the designated phone number of the customer service. 
  • Dial the number and select your preferred language. 
  • You will connect to a live person shortly. 
  • Make a request to cancel your reservation.

Cancel JAL Reservation Via Airport Help Desk 

Travelers can also visit the nearest airport to cancel their reservation quickly. Consider the below steps to make your cancellation at the airport. 

  • Go to the nearest JAL ticket office. 
  • Move to the help desk. 
  • You will meet an airline agent. 
  • Ask them to cancel your booking. 
  • Provide your reservation details to them. 
  • Airport staff will cancel your flight. 
  • You will get a confirmation email. 

Note: The booking must be made directly through Japan Airlines to qualify for free cancellation within 24 hours and the departure date should be seven days before the take-off.

How much is the Japan Airline Cancellation Fee?

Everything was covered by Japan Airlines cancellation policy, which clearly detailed the costs associated with changing a flight. Every carrier charges a set sum when you make requests for various items.

  • Refund requests are only accepted when you cancel within the allotted time.
  • You must pay the Japan Airlines cancellation fees in order to get your full refund for the refundable ticket.
  • You are not entitled to cancel your ticket when your reservation is impacted by a special offer/an economy-limited fare/or a flexible fare.
  • You will be responsible for paying the cancellation fees which range from $100 to $400 If your ticket is business-restricted.
  • You will not get any refund amount when you cancel your ticket after the planned departure of the airline.

Japan Airlines Refund Policy

The following are some of the main points of the Japan Airlines refund policy:

  • Passengers will not receive a reimbursement of any kind If you cancel after the planned departure as per the Japan Airlines refund policy.
  • JAL Airlines will reimburse the whole amount to your account If you cancel your ticket within 24 hours.
  • One can modify their flight to another flight/ receive a refund when a decision is made to cancel or significantly delay your flight.
  • The airline will not process your reimbursement when you cancel your business promotional or award ticket with Japan Airlines.
  • If the flight is delayed for longer than 4 hours, there won't be a cancellation fee 
  • Sometimes, the airline provides the refund cost after differentiating the flight cancellation fee per the rules.

Note: Tickets purchased on the Japan Airlines American main website will enable you to get a Japan Airlines refund without penalty if requested within a 24-hour risk-free period.

How do I claim a refund from JAL Airlines?

Passengers can ask for a refund online with ease after canceling their flight tickets. Follow the below process to get a refund:

  • Visit the official website of Japan Airlines. 
  • Move to the Manage Booking tab. 
  • Click on the Manage Booking tab. 
  • You can log into your account based on your JAL membership. 
  • Share the login details and click on the Find Flight option.
  • Cancel the reservation for which you wish to get a refund.
  • Fill in the required information and provide the reason for cancellation.
  • Submit the form and verify it. 
  • You will get your refund soon in the actual form of payment.

Note: A ticket refund will not be accepted later than 30 days after the flight ticket validity finished. The fare rules for the ticket will be applied to the refund. You cannot revoke/refund part of the reservation.

How much compensation am I entitled to for JAL delayed flight?

Due to some technical issues or bad weather JAL itself cancels the flight only then you will get compensation. Passengers will get  the $700 as reimbursement when the airline revokes the flight 14 days before the departure 

Besides, you will get $700 per passenger from JAL when the flight is delayed for more than three hours. The airline will compensate you when the reason is a strike or a technical issue. Take a closer look at the below table for better knowledge:



All flights under 1,500 km

Up to €250 per person

Internal EU flights over 1,500 km

Up to €400 per person

Non-internal EU flights between 1,500 – 3,500 km

Up to €400 per person

Non-internal EU flights over 3,500 km

Up to €600 per person

Japan Airlines Cancelled Flight Today

Sometimes, Japan Airlines revokes reservations. It may happen due to various reasons. It may also include circumstances such as traffic jams/sudden health issues/etc. JAL may need to impose trip limits to ensure safety and security as well. The other issues that may be the reason for canceled Japan Airlines flights: 

  • The airline ensures the safety and security of the passengers while traveling. 
  • JAL cancels its flight, and keeps it for inspection when any trouble arises. 
  • Sometimes, the airline may face a staff shortage. 
  • In this case, Japan Airlines has to revoke their flights. 
  • Maximum carrying capacity of the flights.

In Conclusion

As mentioned above, steps to cancel your flight tickets. Still you are stuck & not able to get a full refund from a cancelled flight. No need to worry, contact the JAL customer service phone number anytime 24/7, to get instant solutions from travel experts.

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