Welcome to the Airlines Policy Hub [email protected]

Have you booked your flight tickets with Virgin Australia but need cancellation? Then, you must understand the Virgin Australia cancellation policy before you cancel your ticket. Virgin Australia is the best airline in Australia serving passengers with a large fleet size. With its hub in Sydney, and Melbourne, the airline provides flights to over 30 destinations in Australia.

Virgin Australia keeps surprising its passengers with its commendable services, exclusive deals, and flexible policies. You may or may not need to pay for the cancellation, depending on the ticket type and point of cancellation. Therefore, if you want to cancel your ticket, the airline gives you various ways. Let us understand that you should know about the cancellation rules, fee, and refund rules at Virgin Australia.

Does Virgin Australia have a 24-hour cancellation policy?

Yes. Virgin Australia provides cancellation without penalty when you finish it in 24 hours after reservation. Also, seven days should be there in flight departure. Therefore, you will get a full refund, and to request that you should contact the Guest Contact Centre.

Know Virgin Australia Important Policy for Flight Cancellation 

  • Virgin Australia lets you cancel a reservation for a full refund till 24 hours after booking. But make sure seven days are available for flight departure.
  • Virgin Australia may charge a fee for cancelling nonrefundable tickets.
  • Cancellation terms and conditions can differ with the fare type: Domestic fares, International fares and Velocity Reward fares.
  • The cancellation fee applies per person per reservation, but you can skip them if you qualify for a refund.
  • The cancellation rules apply on all bookings, even if you made payment in combination with Velocity Points and Pay.
  • Virgin Australia places you on an alternative flight when it cancels the reservation.
  • Similarly, if you booked through a third-party travel agent, then contact them for flight cancellation and refund.
  • Virgin Australia will consider you a no-show when you have completed the checked-in and not requested the airline for cancellation.

Note: Check out the detailed policy on Virgin Australia website.

How to Cancel Your Reservation on Virgin Australia?

Virgin Australia has an easy process to cancel a reservation. You can do it by following a guided process on the airline website or do it through the airline Guest Contact centre.
  • Visit the Virgin Australia official website.
  • Go to the “Manage my Trips” section. 
  • Enter the details like confirmation number and last name for login.
  • Select the trip that you need to cancel.
  • Click on “Cancel my reservation” option and
  • Tap on the submit button.

Note: One can only cancel a flight before completing the online check-in.

Via Guest Contact Centre

Contact Virgin Australia Contact Centre when you are unable to cancel your flight ticket online. The airline has different numbers for passengers calling within Australia and outside Australia. 

To call from Australia: Use phone number 13 67 89 to connect with an agent.

Connect from USA: To contact from the USA, dial 1855 253 8021 to get in touch with the representative. 

Call from UK: Contact Virgin Australia at 0800 051 1281 to request the airline for cancellation. 

  • Follow the IVR process.
  • Choose the prompts related to your concern.
  • Then, an airline agent will pick up your call.
  • Request him for flight cancellation.
  • The person will request some information.
  • Provide him with the details and complete the cancellation.

How Much Virgin Australia Charges for Flight Cancellation?

Virgin Australia charges a fee depending on the fare class. You do not need to pay Virgin Australia cancellation fee when you are eligible for a refund as per conditions of Australian Consumer Law.

Cancellaton fee for Domestic Fares

Where you get the refund

Lite fare class(M)

Choice fare class: E, R, O, V, N, P, Q, I, T, S

Flex fare class: B, H, Y,W, L,K

Travel Credit 

Non refundable 

Cancellation fee: 99$

No fee

Refund to Original Source of Payment 

Non refundable

Non refundable

Cancellation fee: 99$

Cancellation Fee for International Fares

It divides into two categories

  • Short Haul international destinations
  • Long Haul international destinations

Cancellation Fee for Short Haul Destinations further divides into the following:

For Japan

Form of refund

Lite :M

Choice: R, O, E, N,Q,P,V, T, S, I

Flex: B, Y, H, W, L, K

Business: C, D, J

When refund in travel credit 

Loose fare value

250 $(AUD)

Free 

Free 

When refund to original payment source 

Loose Fare Value

350$(AUD)

Free

Free

Cancellation fee for other short haul international destinations

Form of refund

Lite :M

Choice: R, O, E, N,Q,P,V, T, S, I

Flex: B, Y, H, W, L, K

Business: C, D, J

When refund in travel credit 

Loose fare value

99$ (AUD / NZD)

Free

Free

When refund to original payment source 

Loose Fare Value

Loose Fare Value

99$ (AUD / NZD)

Free

Note: The above charges can update by airline. Check out the Virgin Australia website for latest fee.

Virgin Australia Cancellation Refund Policy 

Virgin Australia offers flexibility providing refunds. Understanding its refund policy, get a full or partial refund for your ticket. Here are some highlights of Virgin Australia refund rules:

  • Virgin Australia provides a full refund when you cancel a ticket in 24-hour of reservation and seven days before flight. It applies on all ticket types.
  • The airline does not provide a refund for non-refundable tickets when you revoke them after a 24-hour window.
  • You will get a refund on refundable ticket in travel credit when you cancel it after 24 hour.
  • The airline gives refund for ticket bought from the airline and its registered agents. 
  • Similarly, only a person who paid for the ticket can receive a refund. So, he or she has to prove it to the airline agent. 
  • The airline will issue the refund in a similar currency to the one that passengers use for payment. 
  • Virgin Australia can refuse to refund when the time limit to request a refund has expired. 

Policy for Refundable Tickets

  • The airline provides partial or full refund for a refundable discounted fare. 
  • Virgin Australia provides a refund for fully or partially utilized tickets, which also includes taxes, surcharges, and fees paid. 
  • The airline does not take the administration fee. 

Policy for Non-Refundable Tickets

  • Travel insurance can save you in case of non-refundable ticket. 
  • Virgin Australia still provides you a refund for taxes and government fees.
  • The airline provides refunds for unutilized tickets. It is also possible for non-refundable ticket. 
  • However, they may deduct an administration charge of 30 Euros per person. 
  • If a passenger dies before flight, it qualifies for refund for the unused ticket. Airline will not deduct an administration charge in this condition.

What if Virgin Australia Cancels my Flight?

  • Virgin Australia moves you to the next available flight without any payment if it cancels your flight. However, the airline keeps your destination the same.
  • If you do not like the alternative flight option, the airline will recommend another air carrier providing service for the same destination. Check if it works for you.
  • However, if it also does not work for you, then you can contact Virgin Australia Guest Contact Centre. Further, ask the representative for a Travel Bank credit or refund to the original source of payment.
  • If you have booked through a travel agent, then call him to initiate the refund process.

Conclusion

Get an understanding of Virgin Australia cancellation policy every time you look to cancel a ticket. The above information will help you easily revoke a ticket and get a refund from the airline. So, once you qualify for a refund, the airline issues it in 2 to 30 days. Get in touch with the Virgin Australia agent if you still have a doubt or query.

Frequently Asked Questions - FAQs

How do I cancel my Virgin Australia flight?

You can cancel it online or by calling Virgin Australia Guest Contact Centre at 136789 from Australia. For destinations outside the USA, contact different numbers available on the website.

Is there a Cancellation fee for Virgin?

Yes. Virgin Australia charges a cancellation fee that changes with the fare type.

How to get a refund on Virgin Australia?

You can contact Virgin Australia customer care to claim a refund. Contact your travel agent if you have booked a ticket through a travel agent.

How long are Virgin Australia refunds taking?

Virgin Australia normally issues a refund within 2 working days of when you qualify for a refund. But you should contact the airline if it takes longer than 30 days.
Airlinepolicy.com is a third-party website that provides the details about the various Policies of the Airlines. Know, We are not affiliated with any airlines or other OTAs. By using our website, ensure that we are not answerable for any loss or damage incurred by contacting us. If you want to get any further details on our Privacy Policy or Disclaimer, Feel Free to contact us.